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AGENCIES WITH REVENUES BETWEEN $2,500,000 AND $5,000,000
62
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
2.4
High
11.0
Low
0.3
Average
Commissions Serviced
$271,231 $534,484
Average Pay ($)
$35,834
Average Pay (as %
of Book Serviced)
13.2%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
4.8
High
19.0
Low
1.0
Average
Commissions Serviced
$175,283 $270,339
Average Pay ($)
$35,308
Average Pay (as %
of Book Serviced)
20.1%
How Time Was Spent
Marketing
(Placement)
17.9%
Customer
Service
59.3%
Administration
3.2%
Selling New Business
(New or Acct Rounding)
13.7%
Claims
Processing
5.9%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
22.6%
Customer
47.8%
Administration
5.0%
Selling New Business
(New or Acct Rounding)
12.9%
Claims
Processing
11.7%
Insufficient Data -
Chart Not Applicable
*Insufficient Data