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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
11.7%
Marketing (Placement)
27.7%
Claims Processing
5.8%
Customer Service
51.2%
Administration
3.6%
2. Group Life & Health CSRs
Average
Top 25%
Number
0.4
High
0.8
Low
0.1
Average Commissions Serviced
$93,300
$133,000
Average Pay ($)
$20,550
Average Pay (% of Book Serviced)
22.0%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
13.0%
Marketing (Placement)
6.0%
Claims Processing
2.2%
Customer Service
67.8%
Administration
11.0%
How Time Was Spent
27.7%
51.2%
5.8%
11.7%
3.6%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
How Time Was Spent
6.0%
2.2%
67.8%
11.0%
13.0%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 34
2003 Best Practices Study