2003 Best Practices Study

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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
3. Personal P&C CSRs Average Top 25%
Number 2.5
High 8.0
Low 0.5
Average Commissions Serviced $148,600 $239,236
Average Pay ($) $28,795
Average Pay (% of Book Serviced) 19.4%
How Time Was Spent:
Selling New Business (New or Acct Rounding) 18.9%
Marketing (Placement) 17.7%
Claims Processing 6.7%
Customer Service 53.2%
Administration 3.5%
4. Multi-line CSRs Average Top 25%
Number 2.2
High 4.0
Low 1.0
Average Commissions Serviced $171,280 *
Average Pay ($) $27,875
Average Pay (% of Book Serviced) 16.3%
How Time Was Spent
18.9%
17.7%
6.7%
3.5%
53.2%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
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2003 Best Practices Study