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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.2%
Marketing (Placement)
23.3%
Claims Processing
7.7%
Customer Service
42.5%
Administration
12.3%
*-Insufficient Data
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
0.8
High
3.0
Low
0.3
Total IT Payroll Expense ($)
$18,014
$37,588
As % of Total Compensation Expense
3.5%
As % of Net Revenues
2.1%
How Time Was Spent
14.2%
23.3%
7.7%
12.3%
42.5%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR
(Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
Commercial P&C Group L&H Personal P&C
Multi-Line
Average
Page 36
2003 Best Practices Study