28 / 113
Analysis of Agencies with Revenues Less than $500,000
28 of 113
Agencies with Revenues Less than $500,000
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
1.1
High
1.5
Low
0.1
Average Commissions Serviced
$147,037
$213,895
Average Pay ($)
$25,585
Average Pay (% of Book Serviced)
17.4%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
11.7%
Marketing (Placement)
10.8%
Claims Processing
7.5%
Customer Service
69.2%
Administration
0.8%
How Time Was Spent
11.7%
10.8%
7.5%
69.2%
0.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
*
High
*
Low
*
Average Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
How Time Was Spent:
Selling New Business (New or Acct Rounding)
*
Marketing (Placement)
*
Claims Processing
*
Customer Service
*
Administration
*
* - Insufficient Data