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Analysis of Agencies with Revenues Less than $500,000
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CSR Productivity (Agencies with Revenues Less than $500,000) continued…
4. Multi-line CSRs
Average
Top 25%
Number
2.0
High
4.0
Low
0.8
Average Commissions Serviced
$119,721
$207,477
Average Pay ($)
$29,146
Average Pay (% of Book Serviced)
24.3%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.5%
Marketing (Placement)
8.5%
Claims Processing
11.0%
Customer Service
54.5%
Administration
11.5%
Summary
How Time Was Spent
14.5%
8.5%
11.0%
54.5%
11.5%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
Commercial P&C
Group L&H
Personal P&C
Multi-Line
Average Book Serviced/CSR (Commissions)
Average Top 25%