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Analysis of Agencies with Revenues Less than $500,000
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CSR Productivity (Agencies with Revenues Less than $500,000) continued…
3. Personal P&C CSRs
Average
Top 25%
Number
1.3
High
2.0
Low
1.0
Average Commissions Serviced
$107,723
$158,527
Average Pay ($)
$23,099
Average Pay (% of Book Serviced)
21.4%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
14.2%
Marketing (Placement)
15.9%
Claims Processing
10.8%
Customer Service
56.2%
Administration
6.7%
How Time Was Spent
13.7%
15.3%
10.4%
54.1%
6.4%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration