78 / 123
AGENCIES WITH REVENUES BETWEEN $5,000,000 AND $10,000,000
78
2006
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
2006 Best Practices Study
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
3.2
High
10.0
Low
0.5
Average
Commissions Serviced
$327,699 $533,718
Average Pay ($)
$44,132
Average Pay (as %
of Book Serviced)
13.5%
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
7.8
High
21.0
Low
1.0
Average
Commissions Serviced
$171,142 $268,234
Average Pay ($)
$36,820
Average Pay (as %
of Book Serviced)
21.5%
How Time Was Spent
Marketing
(Placement)
13.8%
Customer
Service
65.1%
Administration
3.8%
Selling New Business
(New or Acct Rounding)
13.9%
Claims
Processing
3.4%
Multi-Line CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Marketing
(Placement)
22.7%
Customer
Service
55.8%
Administration
5.8%
Selling New Business
(New or Acct Rounding)
9.4%
Claims
Processing
6.3%
Insufficient Data -
Chart Not Applicable
*Insufficient Data