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Analysis of Agencies with Revenues
Between $500,000 and $1,250,000
How Time Was Spent:
19.2%
Marketing (Placement)
20.4%
Claims Processing
7.8%
Customer Service
43.1%
Administration
9.5%
CSR Summary
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
+25% Profit
Number
0.6
High
1.0
Low
0.1
Total IT Payroll Expense ($)
$15,675
$31,574
As % of Total Compensation Expense
3.3%
As % of Net Revenues
1.9%
Selling New Business (New or Acct Rounding)
How Time Was Spent
7.8%
9.5%
19.2%
20.4%
43.1%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Book Serviced/CSR (Commissions)
Average Top 25%
Average Pay as % of Book Serviced
0%
10%
20%
30%
Commercial
P&C
Group L&H Personal P&C Multi-Line
Average
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